Warranty policy helps you stay covered in case of defects in material, design and workmanship after purchase of the product.
Products carry a full warranty for the period specified by each respective seller.
Warranty for various products differs, and some products carry different warranty periods due to the nature of the product's design, manufacture or expected use.
The warranty applies from the date of purchase by the first customer.
Warranty Terms and Conditions:
a. Warranty does not cover physical damage of any product/accessory.
b. The warranty is valid only when the valid warranty card is attached and upon presentation of the proof of purchase consisting of original invoice or sales slip indicating the date of purchase, dealer's name, model and serial number of the product. Sellers reserves the right to refuse warranty if this information has been removed or changed after the original purchase of the product.
c. During the Warranty period Seller or its authorized service center will repair or replace at Seller’s sole discretion a defected product.
d. The warranty does not cover the following:
- Deterioration of the Product due to normal wear and tear
- Use other than in accordance with the user manual, rough handling, tampering, exposure to moisture, dampness or extreme thermal or environmental conditions or a rapid change in such conditions, corrosion, oxidation, unauthorized modifications or connections, unauthorized opening or repair, repair by use of unauthorized spare parts, accidents, forces of nature unless the defect was caused directly by defects in materials or workman-ship.
e. Not all products are covered by the warranty, always check the product listing to know if it includes warranty benefits.
f. Repair or replacement under the terms of this warranty does not provide right to extension or renewal of the warranty period. Warranty terms are in accordance with your device manufacturer.
g. To avail warranty services if a defect occurs in your product within the valid warranty period, you can raise the request through email@example.com. Aladdin.life warranty team shall contact you within 24 hours for claim validation and troubleshooting followed by pictures of the product from all angles along with IMEI/Serial number.
h. The customer shall ensure that the item is packed in its original box or wrapped safely to avoid any damage during transit. If the packaging is not done safely which leads to damage, Aladdin.life will not be responsible for the damage and the claimed item will be returned to the customer without servicing.