We may collect, store and use your personal information in order to provide and continually improve our products and services.
Here are the types of personal information we collect, store and use:
Information you provide to us:
You may provide us with information in several ways, including by filling in forms on our website or on our apps or by interacting with us by phone, email and live chat.
This includes information you provide when you register for an account, search for a price comparison or quote, enter into a contract for the supply of services or a product, enter a competition, promotion or survey or report problems with our services.
The personal information that you provide may include your name, address, email address, phone number, billing information and other information about you to enable us to provide you with our price comparison, switching and analyzing or procuring other services and products.
Information we collect about you
When you access our websites or apps, even if you don’t register your account or place any request with us, it automatically collect information about your device, including your IP address, information about your visit (including how you got to our websites) and how you use our services. We may combine this information with other information you have provided to us or which we have received from other sources. . If you’re using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. We may also receive information about you when you use certain social media services.
Information we receive from other sources
We work closely with third parties (for example, business partners, advertising networks, analytics providers and search information providers) and may receive information about you from them. This could include socio-demographic information and information about your likely interests based on your previous web browsing and purchases. We may combine this information with other information you have provided to us or which we collected about you.
Purposes of use of personal information
We use personal information about you in connection with the following purposes based on the legal grounds set forth hereunder:
- Providing our services to you and fulfilling your requests;
- Providing you with the information, products and services you request from us or our Partner company. Partner company may be an affiliate or sister Company or third parties (eg.channel partners for Click & Collect) using our platform;
- Completing any transaction that you do with us or our Partner Company.
- Administering promotions or competitions that you enter with us or our partner Company;
- Allowing you to participate in our interactive features when you choose to do so;
- We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Aladdin.life, affiliate or sister Company or third parties and others;