Frequently Asked Questions

About Aladdin
Bazaar
At Bazaar, can I view all the Mobile Postpaid/Prepaid & Device Plans from all the operators in UAE?

Using our special filters and comparison feature, you can browse through 1000+ mobile price plans from Etisalat, du and Virgin mobile. We also provide you 1500+ device plan options to choose from.

What are the benefits of Bazaar for me?

Following are the compelling benefits of Bazaar for you:

  1. Maximize Savings
  2. Maximize Value for Money.
  3. Minimize Wastage of unused Data & Voice allowances.

What is Bazaar?

Bazaar is UAE’s largest online Marketplace for Mobile Plans with SIMs and Devices. You can discover, compare and choose from 1000+ mobile price plans and 1500+ mobile phones on installment plans from UAE telecom operators.

How can I use Bazaar to find and buy what I really need?

You can customize your search by using several Filters. Filters include monthly allowances required for National data, Flexi Minutes, National minutes, International Minutes, and Monthly Budget. Sort and comparison options are also provided.

Customer Community
Will customers be able to apply for Mobile Number Portability (MNP) from aladdin.life itself?

For MNP requirements/requests, customers will be directed to various Sales Channels available.

Will customers be able to upload their required documents on aladdin.life itself?

For such requirements/requests customers will be directed to various Sales Channels available

What is Customer Community?

We give you the opportunity to share your voice and be heard. Our platform is building a customer community for online reviews, ratings, and customer-to-customer advice and support. You can rate and submit reviews on your experiences with telecom services and related brands in UAE. Should you have any questions, or want any advice or tips, please fill out a question and we will solicit an answer from the community.

What does Customer Community offer?

Customer Community is an open forum on Aladdin.in wherein customers can participate in and benefit from:

  1. Conversations among customers, influencers, and brands.
  2. Ratings, Reviews, Customers helping Customers in the form of tips, advice, and support.
  3. Sharing your ideas and suggestions.

Do you offer services to only Personal Customers or Corporates too?

Please note that our services are currently available for individual UAE mobile customers. We will soon be catering to SME and Home Service customers in UAE.

What is the process and time taken for fulfilling various orders?

New customers, MNP requests, and Migrations from Prepaid to Postpaid are handled by the following types of channel partners for completion of order and fulfillment:

Sales Agents Call-back for home delivery:

  1. Online order for home delivery -Coming soon
  2. Nearest Retail Store for pick-up- Coming soon
  3. For certain plans, we may transfer the request to the operator’s e-store.

How can I upgrade/downgrade within Postpaid/Prepaid Plans or migrate from Postpaid to Prepaid or Prepaid to Postpaid?

Customers moving from one Postpaid plan to another or moving from one prepaid plan to another will use the following self-service channels when such movement is within the same operator:

Etisalat: Nearest Store, Contact Center

Du: My account login, Nearest Store, Contact Center

Virgin Mobile: Virgin Mobile UAE App

Can aladdin.life provide me better tariffs than provided by operators?

We don’t offer or display any tariffs to Customers which are different from those offered by operators.

I was promised a call-back @ aladdin.life but so far no one has called me back.

Our apologies for any inconvenience caused. Kindly note that Sales Agents work from 9 am to 6 pm every day except Friday.

If your request has not been fulfilled within a 4-hour period on a working day, please give us the details and we will make sure someone gets in touch with you in this regard at the earliest.

I was promised SIM Card Delivery within 24 hours but so far, it hasn’t reached

Our apologies for any inconvenience caused. Please provide us with the details and we will make sure someone gets in touch with you in this regard at the earliest.

I am upset with the behavior of the DSA who dealt with me.

Our utmost apologies. We regret the same Sir/Madam. We will make sure someone gets in touch with you in this regard at the earliest.

Genie
What is Genie Search?

Genie Search is designed to ease your cost burden for mobile usage. It matches your current mobile usage pattern with hundreds of available price plans from UAE Telecom Service Providers to instantly identify more value or more saving opportunities. It’s simple and quick.

How can I use Genie Search?

It’s simple. Just fill in your last month’s total bill amount or total spend (if on prepaid) and Genie Search will show you all available alternatives. The more information you provide the better the results will be. You can fill in your data and minutes monthly allowances to see more refined results.

What are the benefits of Genie Search?

'More Value’ display will show you available bundles with higher data and minutes allowances than your current plan and at little or no extra cost.

'More Saving’ display will show you bundles with data and minutes allowances similar to your current plan but available at a lower monthly price.

How can I place an order using Genie Search?

You will be guided to a selection of existing channels for requesting upgrades/downgrades, migrations from Pre-paid to Postpaid, Mobile Number Portability) MNP and purchases of new mobile connections.

Important:

  1. Please note that we do not take payments on our site. You are connected to a channel partner of your choice. Channel partners have authorized partners of UAE telecom providers and they are responsible for fulfilling your order.
  2. Please note that our services are currently available for individual UAE mobile customers. We will soon be catering to SME and Home Service customers in UAE.

Can Genie Search help me move from any plan to any other plan of my choice?

Current Postpaid customers can search for ‘More Value’ and ‘More savings’ options with other Postpaid or Prepaid Plans.

Current Prepaid customers can search for ‘More Value’ and ‘More Savings’ options on other Prepaid and Postpaid plans.

Help Center
What is Help Center and what all can I find there?

Help Center is your very own repository of information on:

  1. Various SLAs (Service Level Agreements)/Time Commitments agreed amongst various stakeholders in the value chain.
  2. Vital information as listed below, related to Mobile Operators which empowers you with a well-informed decision-making as well as smoothen your buying experience:
    1. Network Coverage
    2. Documents Required
    3. Regulatory matters
    4. Terms & Conditions of Services
    5. Exit Fee Rules
    6. Upgrade/Downgrade, Migration & MNP Rules, Procedures & Policies.
    7. Various Service Application Forms.
    8. Important Links
    9. Payment Options
    10. Branch/Store Locations.